Careers

Do you love the outdoors and being part of a dynamic small team?

Backpacking Light Australia is a 100% Australian owned, independent business offering the world's leading brands of lightweight and ultralight hiking and adventure gear. Our team is at the heart of our business, and we're always on the lookout for like-minded people who value great customer service and are genuinely passionate about the outdoors.

Available roles: 

Online Store & Ultralight Gear Expert, minimum 4-5 days a week

Online Customer Service & Warranties Assistant,  minimum 4-5 days a week

Online Store & Ultralight Gear Expert

We're looking for an Online Store & Ultralight Gear Expert, someone who knows their gear inside and out and is comfortable behind the scenes of an online store, to help us build and grow our online presence.

About the Role

  • Start date: September 2026
  • Casual position, 4-5 days per week, including one weekend day
  • Opportunity to move to a full-time contract after 3 months for the right candidate
  • A true all-rounder role, split between online store management and floor sales
  • Working closely with the senior team to keep the website current and continually improve its shop-ability

What You'll Bring

  • Genuine knowledge of and passion for lightweight/ultralight hiking gear
  • Working knowledge of Shopify, managing listings, stock, orders, and troubleshooting
  • Experience setting up and running promotions and sales
  • High attention to detail and strong problem-solving skills
  • Previous retail and/or outdoor industry experience
  • Excellent customer service skills, both online and face to face
  • The ability to multitask, prioritise, and follow tasks through to completion
  • A reliable, self-motivated approach, balanced with a genuine enjoyment of working as part of a small team

Perks

  • Being part of a supportive, close-knit team
  • Access to our extensive team gear library
  • Epic industry pro deals after 3 months
  • Opportunity to grow into a senior role for the right candidate

If you think you'd be a great fit for the Backpacking Light team, we'd love to hear from you. Please send your CV along with a personalised cover letter detailing your relevant experience to team@backpackinglight.com.au with the subject line 'Backpacking Light: Online Store & Ultralight Gear Expert'. Cover letters that aren't personalised won't be considered.

Online Customer Service & Warranties Assistant

We’re looking for an Online Customer Service & Warranties Assistant, someone who takes pride in looking after our customers, solving problems and following things through, to help us deliver a seamless experience both online and in store.

About the role:

  • Casual position, 4-5 days per week, including at least one weekend day
  • A true all-rounder role, split between online customer service and floor sales: responding to enquiries via email, live chat and social media, processing returns and exchanges, filing warranty claims, and working with suppliers, our repair partner and logistics companies to get the best outcome for customers
  • Working closely with the store manager to keep orders, case notes and records accurate, and identify common issues to help us improve our products and processes
  • This is an in-person role based in our store, with no option to work from home

What you’ll bring:

  • Genuine knowledge of and passion for lightweight/ultralight hiking gear
  • Experience in outdoor retail and/or administration preferred, including managing an inbox and handling complaints, returns/exchanges and warranty claims
  • Confident written communication, with a friendly, clear and professional tone
  • High attention to detail, strong organisational skills, and the ability to keep accurate records
  • Excellent customer service skills, both online and face to face
  • The ability to multitask, prioritise, and follow tasks through to completion
  • A reliable, self-motivated approach, balanced with a genuine enjoyment of working as part of a small team

Perks:

  • Being part of a supportive, close-knit team
  • Access to our extensive team gear library
  • Epic industry pro deals after 3 months
  • Opportunity to grow into a senior role for the right candidate

If you think you’d be a great fit for the Backpacking Light team, we’d love to hear from you. Please send your CV along with a personalised cover letter detailing your relevant experience to team@backpackinglight.com.au with the subject line ‘Backpacking Light: Online Customer Service & Warranties Assistant’. Cover letters that aren’t personalised won’t be considered.