Frequently Asked Questions
We stock lightweight gear from the world’s best brands and we are easy to deal with.You can contact us by phone on 03 9670 5144, email to email@example.com, or send us a message online. We are a service-driven company, and take pride in the relationship with our customers. See our About Us page for more detail.
I'm not familiar with the brands you sell
The standard local delivery time from our store in Melbourne for orders placed before 12 noon is 2-7 business days via Australia Post standard delivery. Express Post is also available. Please see our Shipping page for more details. International Orders are subject to flight availability.
There is a size chart on every product page relating to that brand.
We understand sometimes things are just not right, we get it, so if you're not 100% satisfied with your purchase we will happily accept your return and provide you with one of the following options: store credit, refund, or an exchange. Whatever works best for you. Read our full Returns & Refunds Policy for full details.
Our price matching policy is on a case by case basis at the discretion of Backpacking Light. This takes into account but it is not limited to factors such as stock availability, shipping, GST, lead times, and any fitting or customization required. Please note, this only applies to like for like items (i.e. colour, size etc.)
If you see a better price on one of the products that we sell from another Australian-based website and would like to inquire about a potential price match please email firstname.lastname@example.org including a link to the price you would like us to match. Please note this is not able to be done over the phone.
You can redeem the value of a Gift Card by entering its unique code in the appropriate field at checkout. Gift Card codes aren't case sensitive.
Gift Card balances are applied to the total value of an order, including GST and shipping.
If the balance available on the Gift Card is less than your order total, then you'll be prompted to choose a second payment method for the balance before placing your order.
If your gift card was purchased prior to 11 Mar 2023, try appending "BPL" to your gift card code. For example, if your existing gift card code is 12345, try entering BPL12345.
If that doesn't work, please contact us and we will issue you a replacement gift card.
Yes, provided there is still a balance remaining on the card.
Yes. You can redeem multiple Gift Cards during checkout.
If you'd like to buy a Gift Card for someone else, then you can forward the Gift Card email to the recipient.