Terms of service

Conditions for use of this Website

In the context of this website, “we”, “our” and “us” means backpackinglight.com.au and “you” and “your” means you, the user or customer of this website.
The use of the term “product” includes the plural “products”.
Except if otherwise required by law the following Terms and Conditions, the Contract of Sale and our Privacy Statement govern your use of this website. They describe the rights and responsibilities of both you and us. If you use this website you agree to be bound by the Terms and Conditions and if you shop at this web site you agree to the terms of the Contract of Sale.
If you do not agree to the Terms and Conditions and the Contract of Sale and our Privacy Statement do not use this website.
We shall not be responsible for any detriment incurred by reliance you place on this website or its contents. Use of this website is on an “as is” basis and is entirely at your risk.

Changes to terms

Because of frequent changes in Internet technology and applicable law we reserve the right to make changes to these Terms and Conditions at any time that technology and legal changes require. You should check these Terms and Conditions regularly for such changes.

Changes to Products and Prices

We and any other persons involved in the management of this website may make changes in the products and prices described, and to other content of this website, at any time without notice.
We make every effort to ensure that product descriptions on our website are accurate. However some inaccuracies, typographical errors or misinterpretations may occur. We reserve the right to correct such inaccuracies or typographical errors as they are identified.
All depictions contained on the website are for illustration purposes only.

Product Prices

The price displayed for products on this website represents the full price, including GST, for the product itself but does not include postage/delivery charges which will depend on the destination. Click here for information on delivery charges.
We always seek to provide products at the most competitive prices, and reserve the right to change prices displayed for products on our website at any time.

Returns

Should you need to, you may return goods for exchange or a refund within 30 days from receipt of goods. Goods must be accompanied by proof of purchase, must be in original purchase condition and include all original packaging. No returns on underwear or clearance items.

Clearance items are non-refundable but can be exchanged for Store Credit or other items or sizes if available. Goods which are special orders are non-refundable.

  1. Include your invoice with the item/s. If you cannot send your invoice, please include a copy of your receipt.
  2. If you request an exchange, please indicate which new product you want by providing the item description, include size and colour choices, if applicable.
  3. For online returns, our Returns Form must be completed
  4. Insure your package and mail to:

ATTN: Returns
Backpacking Light

373 Little Bourke St

Melbourne VIC 3000

Intellectual Property Rights

Material contained on this web site is protected by copyright. You may use this web site only for your personal and non-commercial purposes. Except to the extent permitted by relevant copyright legislation, you must not use, copy, modify, transmit, store, publish or distribute any material on this web site or create any other material using material on this web site, without obtaining our prior written consent.
Registered trade marks and logos must not be used or modified in any way without obtaining the prior written consent of the trade mark or logo owner.
The web site, products, technology and processes contained in this web site may be the subject of other intellectual property rights owned by third parties. No license is granted in respect of those intellectual property rights other than as set out in these Terms and Conditions. Your use of this web site and material on it must not in any way infringe the intellectual property rights of any person.

Contract of Sale

These terms together with your order constitute the entire contract between you and us for the supply of products. No other terms will apply except where terms may be implied by law. The contract cannot be varied unless we agree to vary it in writing or by email.

Ordering Product

We retain discretion to cancel orders if our processes identify any attempt at fraud or for any other legitimate reason.
If for any reason we cannot process or accept your order after payment is received, we will contact you by email or telephone to determine your requirements for the reimbursement of money paid.

Shipping and Handling

All orders are subject to a delivery and handling fee. This fee will be waved over a certain value at our discretion. By placing an order, you agree to pay the shipping and handling fee. Bulky Items are subject to a shipping charge.

Gift Cards

Gift cards can be purchased in-store or via the Backpacking Light website. All gift cards are issued electronically via email and are valid for 3 years from the date of issue. They can be redeemed in-store or online. Gift cards cannot be refunded and are not redeemable for cash. Gift cards cannot be used to purchase gift cards.

Gift cards are partially redeemable. Within the card’s validity period, any available balance can be used for multiple purchases. If a purchase exceeds the value of the gift card, the excess can be paid using an alternate payment method. Any unused balance will not be refunded or credited on expiry.

If your gift card was purchased prior to 11 Mar 2023, try appending "BPL" to your gift card code. For example, if your existing gift card code is 12345, try entering BPL12345. If that doesn't work, please contact us and we will issue you a replacement gift card.

Website Accuracy

At Backpacking Light Australia we want to provide a service that meets your expectations in every way. We have tried hard to ensure that the details contained in this website are accurate but we cannot accept any responsibility for errors that have gone undetected.

 If you have any issues at all with accuracy on the website, or indeed any other issue with it, we would like you to bring this to our attention, please use the 'Contact Us' page.

Lightweight Gear Disclaimer

At Backpacking Light Australia we specialise in ultralight hiking and travel equipment. The lightweight materials used in ultralight gear requires due care and maintenance.

Lightweight gear does not have the same abrasion resistance and durability as heavier alternatives and will not stand up to the same use and/or abuse - the lighter a piece of gear, the less weight it can handle (for example, the recommended load limits for packs).

As the user, it is up to you to determine if a piece of lightweight gear will serve your intended purpose with awareness of the compromises regarding weight-bearing capacity and durability.

Backpacking Light is not responsible for the misuse of lightweight gear. The purchaser confirms an understanding of the limitations of lightweight gear & makes the decision on whether it is fit for purpose at their own discretion.

If you’re unsure if an item is going to be fit for your purpose, write to us using the contact form and we can help advise on the best gear for you.

Any recommendations made by Backpacking Light Australia or its representatives are recommendations only. Buyers should do their own research regarding the suitability of the gear they are selecting. Ultimate responsibility is on the buyer to make informed decisions.