Security

Shopping Cart Security
When ordering from backpackinglight.com.au your ordering information is safely guarded by the services of ezimerchant professional, which is a "thawte secure site" You can be assured that backpackinglight.com.au will respect your confidentiality at all times. Our shopping cart uses 128BIT, SSL secure encryption to protect customers details and credit card information. This service is provided by the makers of our Website's Software, AWP Publishing. Your credit card details, name, and address, is encrypted through their server, so you can be assured of full protection. Privacy of all our customers is important to us, we do not disclose your personal information to any other third party.

Delivery
backpackinglight.com.au is commited to outstanding customer service and thus promise prompt professional delivery of any products ordered.
- Orders of over $150.00 for Australian customers are couriered free of charge via Australia Post, Registered Post. $11.00 postage charges apply for orders under $150.00
- Orders for International customers are couriered via Australia Post, Economy Air. We will contact International customers to confirm delivery rate before processing orders 

Billing
Prices are shown in Australian dollars including GST by default. International customers can view tax excluded prices by clicking on the 'International prices' tab displayed above each product catagory page. If ordering from outside Australia, your credit card company will convert prices to your local currency automatically. An invoice is included with every order. If you have any questions regarding billing or delivery contact us by emailing the sales dept .  

Accepted payment types
We accept the follwing credit cards: Visa, Mastercard and American Express
We also accept pay pal and direct deposit
Alternative payment arrangements can be made by calling us on 03 9670 5144 or emailing us

Warranties
Warranties are established by the specific manufacturers of the various products featured by hikelight.com.au. We will honour any warranty stated by the manufacturer for any specific product.

Return Policy
Our policy on returns is that set out by the Office of Fair Trading in Australia. Please choose carefully, as we do not normally give refunds if you simply change your mind or make a wrong selection. However, you can choose between a refund, exchange or credit where goods are faulty, wrongly described, different from the sample shown or do not do what they are supposed to. Please do not hesitate to call (on 03 9670 5144) or email us if you are not happy with product/s you have received. We value your return custom, so your satisfaction is important to us.